1. Introduction
MBD Connection is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding your data.
2. Data We Collect
Information you provide directly
- Full name, phone number, and email address (during registration or contact)
- Billing address and payment information
- Support requests and correspondence
Information collected automatically
- IP addresses assigned to your connection
- Connection logs (timestamps, data usage, session duration)
- Device information when you visit our website (browser type, operating system)
3. How We Use Your Data
We use your personal data to:
- Provide, manage, and improve our internet services
- Process payments and send billing notifications
- Respond to support requests and enquiries
- Send service-related notices (outages, maintenance, policy changes)
- Comply with legal obligations under Bangladeshi law
- Detect and prevent fraud or network abuse
4. Legal Basis for Processing
We process your data based on:
- Contract performance — necessary to deliver the services you subscribed to
- Legal obligation — required by applicable laws and regulations
- Legitimate interests — to protect the security and integrity of our network
- Consent — where explicitly obtained (e.g., marketing communications)
5. Data Sharing
We do not sell your personal data. We may share data with:
- Payment processors — to handle billing transactions securely
- Law enforcement — when required by a valid legal order or to prevent crime
- Service providers — third parties who assist in operating our infrastructure, under strict confidentiality agreements
6. Data Retention
We retain your personal data for as long as your account is active and for a period of up to 3 years after termination to comply with legal and accounting obligations. Connection logs are retained for 90 days.
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is 100% secure.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise these rights, contact us at info@mbdconnection.com.
9. Cookies
Our website uses cookies to improve your browsing experience. For full details, please read our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page. Material changes will be communicated to you directly.
11. Contact Us
For privacy-related queries, contact:
MBD Connection
Royal Plaza, 3rd Floor, Maheshpur Collage Stand, Jhenaidah
info@mbdconnection.com
+8801713904684